Privacy Policy
Last Updated: 4/21/2026 | Version 1.0
At Rello, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family coordination platform.
This policy complies with the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California.
2.1 Personal Information
We collect the following personal information:
- Account Information: Name, email address, phone number, profile photo
- Family Data: Family relationships, member information, family groups
- Content: Events, photos, recipes, wishlists, meal plans, chores
- Preferences: Settings, dietary restrictions, activity preferences
- Usage Data: How you interact with our platform
2.2 Automatically Collected Information
- Device information (device type, operating system)
- Log data (IP address, browser type, access times)
- Cookies and similar tracking technologies
We use your information to:
- Provide and maintain our services
- Process transactions and manage your account
- Send you notifications and updates
- Improve our services through analytics
- Provide AI-powered features and suggestions
- Comply with legal obligations
- Prevent fraud and ensure security
We do not sell your personal information. We may share your data with:
- Family Members: Data shared within your family groups as you configure
- Service Providers: Trusted third parties who help us operate (e.g., Supabase, Stripe)
- AI Services: OpenAI for AI features (with your consent)
- Legal Requirements: When required by law or to protect rights
Under GDPR and CCPA, you have the right to:
- Access: Request a copy of all your personal data
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Object: Object to certain types of data processing
- Restrict: Restrict how we process your data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, visit our Privacy Rights page or contact us at privacy@rello.social.
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we permanently delete your data within 30 days, except where we are required to retain it by law.
We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings or our consent management system.
Our platform is designed for family use. Children's data is managed by parents/guardians through managed accounts. We comply with applicable children's privacy laws.
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.
We may update this Privacy Policy from time to time. We will notify you of significant changes and require you to accept the new version. The "Last Updated" date at the top indicates when this policy was last revised.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@rello.social
Response Time: We will respond within 30 days as required by GDPR and CCPA.